Case StudiesUser engagement analytics case study: how customer behaviour can drive intelligent library decision makingAdey & Eastman-Mullins
Case StudiesOnly the first results count: user-feedback-modified relevance ranking in E-LIB BremenBlenkle et al.
Research ArticlesMeasuring the impact of digitized theses: a case study from the London School of EconomicsBennett & Flanagan
Research ArticlesTweeting into the void?: creating a UK library Twitter list and analyzing best practice – successes and mythsHumphreys
Research ArticlesThe customer is always right? Assessing the value of patron-driven acquisition at the University of HuddersfieldStone & Heyhoe-Pullar
Key IssuesUsus: a collaborative initiative between publishers and librarians to improve electronic resource usage statisticsOsterman