Lorraine Estelle began her career in the publishing industry before moving to Jisc in 2002. There she became CEO of Jisc Collections, the UK's academic library consortium. There she also conceived and led a number of research projects including the National e-books observatory project. She successfully won funding to develop a number of shared national services for UK academic sector including the Journals Usage Statistics Portal and Jisc Historic Text. She joined COUNTER as Director in the summer of this year, where she is focused on improving the utility of the COUNTER Code of Practice. Lorraine is also co-editor of Insights: the UKSG journal.